Shipping Policy

A legal disclaimer

Effective date: 10th August 2026

Last updated: 10th August 2026

Brand / Business: Role and Match (a brand of Sovereign Sanctuary, Germany)

Contact (privacy): info@sovereignsanctuary.de

This Privacy Policy explains how Role and Match (“**Role and Match**,” “**we**,” “**us**”) collects, uses, discloses, and protects personal information when you visit our website, apply for membership, purchase products, RSVP to events, book services, join our community, or otherwise interact with us.

We are a privacy‑focused, invite‑only community and luxury lifestyle brand. We aim to collect the minimum information needed to operate our services.

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### 1) Who we are (Controller)

For purposes of applicable data protection laws (including the GDPR), the data controller is:

**Sovereign Sanctuary (Role and Match)**

**Germany**

**Email:** info@sovereignsanctuary.de

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### 2) What information we collect

Depending on how you use the site, we may collect:

**A. Information you provide**

- **Founding Member / membership request forms:** name or alias, email, preferred contact method, and any message you choose to include.

- **Account / Members Area:** profile details you choose to add (e.g., display name, profile photo, bio).

- **Orders / payments:** purchase details (items purchased, billing/shipping details where applicable). *Payment card details are processed by payment providers and are not stored by us.*

- **Event registrations / RSVPs:** attendee details you submit.

- **Bookings / appointments:** booking details you submit.

- **Community content:** posts, comments, messages, and media you share in member spaces (e.g., Groups).

- **Support communications:** messages you send us by email, forms, or other channels.

**B. Information collected automatically**

- **Device and usage data:** IP address, browser type, pages viewed, approximate location (derived from IP), and interaction data.

- **Cookies and similar technologies:** used for essential site functionality and, where enabled, analytics/marketing.

**C. Sensitive information**

We do **not** ask for special category/sensitive data (e.g., health, sexuality) in our standard application flow. If you voluntarily share sensitive information in free‑text fields or community spaces, you do so at your discretion.

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### 3) How we use your information

We use personal information to:

- Operate and secure the website and Members Area

- Review membership applications and manage invite‑only access

- Provide products, services, bookings, and event registrations

- Process payments and prevent fraud

- Communicate with you about requests, purchases, events, and membership

- Moderate and maintain community spaces (including enforcing rules and confidentiality expectations)

- Improve site performance and user experience (analytics where enabled)

- Comply with legal obligations and enforce our terms

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### 4) Legal bases (GDPR)

Where GDPR applies, we process personal data under one or more of these bases:

- **Contract** (to provide purchases, bookings, event registrations, membership services)

- **Legitimate interests** (security, fraud prevention, improving services, minimal analytics, community moderation)

- **Consent** (marketing communications, non‑essential cookies where required)

- **Legal obligation** (tax, accounting, compliance requests)

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### 5) Invite‑only review and confidentiality

Membership applications are reviewed **confidentially**. Access to application data is restricted to authorized reviewers. We aim to minimize collection and retain only what is necessary for the review and membership administration.

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### 6) How we share information

We may share information:

- **With Wix** as our website platform provider (hosting, forms, members, payments-related features, and site operations)

- **With payment providers** to process transactions (card data handled by providers)

- **With service providers** supporting operations (e.g., email delivery, analytics tools if enabled)

- **For legal reasons** (to comply with law, protect rights, prevent fraud, enforce policies)

- **With your direction** (if you request a specific disclosure)

We do **not** sell your personal information.

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### 7) International transfers

We are based in Germany, and our service providers (including Wix and payment processors) may process data in other countries. Where required, we rely on appropriate safeguards for international transfers (e.g., contractual protections).

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### 8) Data retention

We keep personal information only as long as needed for the purposes described above, including:

- Application records: retained for a limited period appropriate to the invite‑only review process and operational needs

- Orders/invoices: retained as required by tax/accounting laws

- Community content: retained until deleted by you or us, subject to moderation and legal needs

- Security logs: retained for a reasonable period for fraud prevention and site security

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### 9) Your rights

Depending on your location, you may have rights to:

- Access, correct, or delete your personal data

- Object to or restrict processing

- Withdraw consent (where processing is based on consent)

- Data portability (where applicable)

- Lodge a complaint with a supervisory authority (EU/EEA)

To exercise rights, contact **info@sovereignsanctuary.de**.

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### 10) Cookies and tracking

We use cookies for essential site functionality. If we enable analytics/marketing cookies, we will present cookie choices where required by law. You can also manage cookies through your browser settings.

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### 11) Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards, especially given the privacy‑focused nature of the community.

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### 12) Children

Role and Match is not intended for children. We do not knowingly collect personal information from minors.

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### 13) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and, where appropriate, provide additional notice.

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## Shipping Policy (Role and Match)

Effective date: 10th August 2026

Last updated: 10th August 2026

Contact: info@sovereignsanctuary.de

This Shipping Policy applies to physical products purchased from Role and Match (e.g., luxury masks and costumes).

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### 1) Processing time

- Orders are typically processed within **[4–5 business days]** after payment is confirmed.

- During launches, holidays, or limited drops, processing may take longer. If so, we’ll notify you.

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### 2) Shipping destinations

We currently ship to:

- Germany/EU/UK/US/Worldwide]

If a destination is not available at checkout, we may not be shipping there at this time.

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### 3) Shipping methods, carriers, and delivery estimates

Shipping options and estimated delivery times are shown at checkout and depend on destination and service level.

Typical estimates (after processing):

- Domestic (Germany): [3–5 business days]

- EU: [5–7 business days]

- International: [7–14 business days]

Delivery estimates are not guarantees and may be affected by customs, carrier delays, weather, or peak periods.

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### 4) Shipping costs

Shipping fees are calculated at checkout based on:

- Destination

- Package weight/size

- Shipping speed

Any free‑shipping offers (if available) will be shown at checkout and may have minimum purchase requirements.

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### 5) Customs, duties, and taxes (international)

For international orders, you may be responsible for **customs duties, import taxes, and brokerage fees** charged by your country. These charges are not controlled by us and are not included unless explicitly stated at checkout.

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### 6) Order tracking

If tracking is available for your shipping method, we’ll provide a tracking link once your order ships.

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### 7) Address accuracy

Please ensure your shipping address is correct at checkout. If an order is returned due to an incorrect or incomplete address, we may need to charge additional shipping to resend it.

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### 8) Lost, delayed, or damaged packages

- **Delayed:** If tracking shows delays, please allow additional time, especially for international shipments.

- **Lost:** If a package appears lost, contact us at **info@sovereignsanctuary.de** with your order details. We’ll investigate with the carrier.

- **Damaged:** If your order arrives damaged, contact us within **[3 days]** of delivery and include photos of the packaging and item.

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### 9) Returns and exchanges

Returns/exchanges are handled under our **Return Policy** (or Terms). If you want, I can draft a matching **Return & Refund Policy** aligned with your “invite‑only / non‑refundable membership” model while keeping product returns compliant.

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### 10) Discreet packaging (optional)

If you want this included, choose one:

- **Standard packaging**, or

- **Discreet packaging** (no brand identifiers on the exterior), or

- **Discreet packaging on request**

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