Refund Policy

A legal disclaimer

Return & Refund Policy (Role and Match)

Effective date: Aug 10, 2026

Last updated: Aug 10, 2026

This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds work for purchases made through Role and Match.

### 1) Return window (physical products)

You may request a return within 7 days of delivery.

To start a return, email info@sovereignsanctuary.de with your order number and the item(s) you want to return.

### 2) Return conditions

Returned items must be:

- Unused, unworn, unwashed

- In original packaging (including any tags, dust bags, and accessories)

- In resalable condition

We may refuse returns that show signs of wear, damage, alteration, or missing components.

### 3) Non-returnable items (standard exceptions)

Unless required by law, we do not accept returns for:

- Custom-made or made-to-order items

- Final sale / clearance items

- Gift cards

- Hygiene‑sealed items once opened(e.g., Designer Mask and other items intended for close face/skin contact). If the hygiene seal is broken or the item has been tried on/worn, it can’t be returned or refunded, except if it arrives defective or incorrect.

### 4) Return shipping costs

Return shipping is paid by the customer, unless the item is defective, damaged on arrival, or we sent the wrong item.

We recommend using tracked and insured shipping. You are responsible for the item until it reaches us.

### 5) Refunds (timing and method)

If your return is approved, refunds are issued to the original payment method.

- We process refunds within **10 business days** after we receive and inspect the return.

- Original shipping fees are not refunded**, unless required by law or the return is due to our error.

### 6) Exchanges

Exchanges are subject to stock availability. If an exchange isn’t available, we can offer a refund (subject to this policy).

### 7) Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

- Order number

- Photos of the item and packaging

- A brief description of the issue

We will offer, as applicable: a replacement, repair, store credit, or refund.

### 8) Order cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not shipped yet, we may be able to cancel it. Once shipped, it must be returned under the return process.

### 9) Event tickets / paid registrations (template default)

Event tickets and paid registrations are **non-refundable**, unless the event is canceled by us. If we cancel an event, you will receive a refund of the ticket price (excluding third-party travel/lodging).

### 10) Bookings / services (template default)

Cancellations or rescheduling are allowed up to **24 hours** before the appointment time. Cancellations within 24 hours and no-shows are **non-refundable**, unless required by law.

### 11) Membership fees / plans (template default)

Membership fees (if applicable) are **non-refundable**, unless required by law. If access is revoked due to a breach of confidentiality or community rules, fees are non-refundable.

### 12) All Founder’s Tribute / tier payments (including the €20,000 SEPA contribution) are final and non‑refundable once payment is received. Access is granted only after manual verification and approval by the site owner.”

### 13) How to request a return.

Email **info@sovereignsanctuary.de** with your order number and request details. We’ll reply with next steps and, if applicable, return instructions.