Role and Match — Payment Policy

Last updated: May 11th 2026

This Payment Policy explains how payments, renewals, cancellations, refunds, and billing issues are handled for Role and Match. This policy forms part of our Terms and Conditions.

1) Pricing, Taxes, and Currency

Prices are shown at checkout and may be displayed in your local currency. Any applicable taxes may be added at checkout where required. You are responsible for any bank or card provider fees (including foreign transaction fees).

2) Payment Methods

We accept the payment methods shown at checkout. Payments are processed securely by our payment providers. We do not store full card details.

3) Subscriptions (Membership Plans)

If you purchase a membership plan, your subscription will renew automatically at the end of each billing period (monthly/annual or as shown at checkout) unless you cancel before the renewal date.

4) Cancellation

You can cancel your subscription at any time through your account/subscription settings. Cancellation stops future renewals. Unless required by law, cancellation does not retroactively refund fees already paid for the current billing period.

5) Refunds & Right of Withdrawal (Germany/EU + International)

A) Consumers in the EU/EEA/UK (Right of Withdrawal)

If you are a consumer in the EU/EEA/UK, you may have a legal right to withdraw from your purchase within 14 days of purchase (the “cooling‑off period”), unless an exception applies.

Digital services / membership access:
If you request immediate access to Role and Match (e.g., membership features become available right away), you acknowledge that:

• we begin providing the service immediately, and

• you may lose your right of withdrawal once the service has been fully performed, or

• you may be charged a pro‑rated amount for the service provided up to the time you withdraw (where applicable under local law).

Where required, we will ask for your express consent to start the service immediately and your acknowledgement regarding the withdrawal right at checkout.

B) Refund Policy (General)

Except where required by applicable law (including the EU/EEA/UK consumer withdrawal rules above), payments are non‑refundable, including:

• unused subscription time,

• accidental purchases,

• failure to use the service.

• account termination for breach of our Terms.

C) How to Request a Withdrawal/Refund (EU/EEA/UK)

To exercise your withdrawal right (where applicable), contact us within 14 days at: [support email]
Include: your account email, purchase date, and the plan purchased.

D) International Customers (Outside EU/EEA/UK)

Refunds are provided only where required by local law or where we approve a refund at our discretion.

E) Chargebacks

If you file a chargeback without contacting us first, we may suspend your account while the dispute is reviewed.

6) Trials, Promotions, and Discounted Offers (if applicable)

If we offer trials or promotional pricing, the terms will be shown at checkout. Unless stated otherwise, once a trial ends, your subscription will convert to a paid plan and renew automatically until cancelled.

7) Failed Payments and Account Access

If a payment fails or is reversed, we may retry the charge and/or suspend access to paid features until payment is successfully completed. You are responsible for keeping your billing details up to date.

8) Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute, we may suspend your account while the dispute is investigated. We encourage you to contact us first so we can help resolve billing issues.

9) Changes to Plans and Pricing

We may change plan features or pricing from time to time. If a change affects your subscription renewal price, we will provide notice where required. Changes typically apply at the next renewal.

10) Contact

For billing questions, contact: info@sovereignsanctuary.de
Include your account email and the date/amount of the charge.